Support

Before contacting support

The app supports Online Store 2.0 product templates and the standard cart page. Cart drawers and vintage themes are not supported. Ecom Upsell Cross sell does not edit theme code directly; merchants place app blocks through the theme editor.

• Confirm the offer is published and its schedule includes the current date.
• Confirm the trigger and recommended products are available on the Online Store sales channel.
• Open Settings in Ecom Upsell Cross sell and use the product or cart theme-editor link to place the corresponding app block.
• If a discount is expected, confirm the offer uses a percentage from 1 to 99 and the recommended item was added from the offer block.

What to include

Include the myshopify.com store domain, offer name, page or placement, expected and actual behavior, and reproduction steps. Screenshots without customer data can help. Never send Shopify access tokens, passwords, payment data, or customer personal information.

Privacy and data requests

For privacy, security, data access, or deletion requests, use the same support options in Shopify Admin. Review the Privacy Policy for details about processed information and retention.

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